Customer Experience Associate
Local Job Overview: Watertown Town
Position: Customer Experience Associate (Based in Watertown Town) Hiring Organization: Ace Hardware Location: Watertown Town, MA Experience: Entry-Level (Training in Watertown Town).
Compensation: $15-$18/Hour (approx. $35.4k/Year) Benefits: A comprehensive benefits package is included. Stable workload with modern tooling and processes.
Core Focus
Core objectives involve your professional skills in Retail Operations.
- This Watertown Town-based role is an excellent opportunity for professionals skilled in relevant skills.
- Our Ace Hardware team in Watertown Town, MA is growing.
- Benefit from working in Watertown Town, a key hub for the Retail Operations industry.
Be the Helpful Hardware Face
About Ace Hardware
Known globally as "The Helpful Place," Ace Hardware stores are locally owned and operated, dedicated to serving their immediate neighborhoods with incredible convenience and expert advice. The Customer Experience Associate is the vital link that ensures every DIYer leaves with exactly what they need to finish their project. When you join our family, you are stepping into a dynamic, localized retail environment where your practical knowledge creates memorable shopping trips.
Job Summary
We are actively seeking friendly, reliable, and hands-on individuals to join our sales and service team. As a Customer Experience Associate, you will be the welcoming face of the store, entrusted with helping customers navigate the aisles and performing specialized store services. You will serve as an overarching service ambassador, delivering the signature helpfulness that sets Ace apart in the hardware retail industry. This is a highly active role perfect for those who love tinkering, painting, and fixing things.
Comprehensive Responsibilities
- Proactive Problem Solving: Greet every customer instantly upon entry, walking them directly to the plumbing, electrical, or garden items they need.
- Specialized Services: Operate specialized equipment safely to mix custom paint colors, cut glass, re-key locks, and cut various types of chain and wire.
- Fast-Paced Checkout: Process guest transactions swiftly and accurately at the front lanes, promoting the Ace Rewards program.
- Vibe & Merchandising: Keep the aisles immaculate, front-face merchandise, and restock returned items to their proper pegs immediately.
Industry-Leading Benefits & Salary
We ensure our frontline team members are supported from day one:
- Salary: Competitive starting pay of $15.50 to $18.50 per hour.
- Exclusive Discounts: Enjoy a generous employee discount across the store to help with your own home maintenance projects.
- Skill Building: Extensive hands-on training in basic plumbing, electrical, and painting techniques.
- Health Coverage: Comprehensive medical, dental, and vision insurance for eligible team members (varies by independently owned location).
Requirements & Qualifications
- Must be at least 16 years of age (with valid work permit) or 18 years of age upon application.
- No prior hardware experience required—we provide extensive training, but a natural curiosity for how things work is a must.
- Must possess an incredibly friendly, outgoing personality and a genuine desire to help neighbors fix their homes.
- Ability to stand for extended periods, walk the aisles, and comfortably lift up to 40 pounds.
Frequently Asked Questions
How much does the Customer Experience Associate position pay at Ace Hardware?
This role offers a pay range of $15 - $18. Actual compensation may vary based on experience, shift, and location within Watertown Town.
Where is this Customer Experience Associate job located?
This position is based in Watertown Town, MA. Ace Hardware has facilities throughout the region, but this specific opening is in Watertown Town.
Do I need prior experience to apply for this Customer Experience Associate job?
No prior experience is required. Ace Hardware provides all necessary training for new hires. This is an entry-level opportunity open to candidates from all backgrounds.
What benefits does Ace Hardware offer for this position?
Ace Hardware provides comprehensive benefits starting Day 1, which may include medical, dental, and vision coverage, 401(k) with company match, paid time off, and employee assistance programs.
Does Ace Hardware provide training for new hires?
Yes, Ace Hardware provides comprehensive paid training for all new associates. This includes safety orientation, equipment operation certification, and role-specific process training.
Do Ace Hardware employees get discounts?
Yes, Ace Hardware associates enjoy employee discounts and other perks. Exact discount details and eligibility are provided during orientation.
