Customer Experience Associate

Position in Broughton, IL

Role Essentials

• Employer: Ace Hardware (Hiring in Broughton)
• Required Experience: Entry-Level.
• Role in Broughton: Customer Experience Associate
• Location: Broughton, IL
• This Broughton-based role is an excellent opportunity for professionals skilled in relevant skills.
• Our Ace Hardware team in Broughton, IL is growing.
• Benefit from working in Broughton, a key hub for the Retail Operations industry.

What You Get

• Compensation: $16-$19/Hour (approx. $38.2k/Year)
• Benefits: A comprehensive benefits package is included.
• Clear growth pathways at our Broughton office.

Core Focus

• Core objectives involve your professional skills in Retail Operations.

Be the Helpful Hardware Face

About Ace Hardware

Known globally as "The Helpful Place," Ace Hardware stores are locally owned and operated, dedicated to serving their immediate neighborhoods with incredible convenience and expert advice. The Customer Experience Associate is the vital link that ensures every DIYer leaves with exactly what they need to finish their project. When you join our family, you are stepping into a dynamic, localized retail environment where your practical knowledge creates memorable shopping trips.

Job Summary

We are actively seeking friendly, reliable, and hands-on individuals to join our sales and service team. As a Customer Experience Associate, you will be the welcoming face of the store, entrusted with helping customers navigate the aisles and performing specialized store services. You will serve as an overarching service ambassador, delivering the signature helpfulness that sets Ace apart in the hardware retail industry. This is a highly active role perfect for those who love tinkering, painting, and fixing things.

Comprehensive Responsibilities

• Proactive Problem Solving: Greet every customer instantly upon entry, walking them directly to the plumbing, electrical, or garden items they need.
• Specialized Services: Operate specialized equipment safely to mix custom paint colors, cut glass, re-key locks, and cut various types of chain and wire.
• Fast-Paced Checkout: Process guest transactions swiftly and accurately at the front lanes, promoting the Ace Rewards program.
• Vibe & Merchandising: Keep the aisles immaculate, front-face merchandise, and restock returned items to their proper pegs immediately.

Industry-Leading Benefits & Salary

We ensure our frontline team members are supported from day one:

• Salary: Competitive starting pay of $15.50 to $18.50 per hour.
• Exclusive Discounts: Enjoy a generous employee discount across the store to help with your own home maintenance projects.
• Skill Building: Extensive hands-on training in basic plumbing, electrical, and painting techniques.
• Health Coverage: Comprehensive medical, dental, and vision insurance for eligible team members (varies by independently owned location).

Requirements & Qualifications

• Must be at least 16 years of age (with valid work permit) or 18 years of age upon application.
• No prior hardware experience required—we provide extensive training, but a natural curiosity for how things work is a must.
• Must possess an incredibly friendly, outgoing personality and a genuine desire to help neighbors fix their homes.
• Ability to stand for extended periods, walk the aisles, and comfortably lift up to 40 pounds.